Office Administration

The office and its administration represent the functional unit of any organisation. It includes the human and non-human elements through which data is obtained and processed to provide information for decisionmaking. This course focuses on the essential procedures necessary to continuously plan and maintain an effective office environment.

 

 

• Open enrolment.
• Literacy at NQF Level 3 or equivalent is recommended.

 

Certification

• Understand the role of the office in an organisation;
• Plan and prepare communication for meetings and prepare meeting reports;
• Plan, implement and control an information system in an organisation;
• Plan, monitor and control office supplies;
• Plan and schedule work for oneself and others;
• Plan and maintain the petty cash as well as perform basic business banking operations.

• Understanding the business environment 
• Reception 
• Incoming and outgoing telephone calls
• The information system in the organisation
• Handling mail
• Managing a diary for yourself and others
• Co-ordinating meetings, minor events and travel arrangements
• Maintenance of office equipment
• Office supplies and stock control
• Financial and banking processes

An integrated approach to assessment is applied. This includes individual and group formative assessments as well as an individual summative assessment. The practical nature of the  course is emphasised in all assessments. 

Students who have  successfully  completed this short course certificate may articulate onto other short courses. Depending on the student’s  academic background, other Milpark Business School whole qualifications may also be available to the student