Business Administration

Administration is an essential field of learning, as the competences required by people doing administrative tasks are generic in nature and apply to all businesses, in all sectors, as well as to many non-business organisations (such as sports and cultural clubs).


The core component contains competencies in information handling, communications, enterprise/customer service, technology, organisational skills, self-development, teamwork and business policies and procedures. The elective component enables the learner to gain specialist knowledge, skills and insight in the areas of reception, executive administration, financial services and banking, legal administration and human resources. Learners working towards these qualifications will find that the acquisition of competence in the unit standards that make up the qualification will add value to their work performance. These qualifications are intended to enhance the provision of service within the field of Administration, within all sectors.


After you have successfully completed these programmes, you should be able to:

  • gather and report information.
  • plan, monitor and control an information system.
  • maintain booking systems.
  • participate in meetings effectively; process documents and communications related thereto.
  • utilise technology to produce information.
  • plan and conduct basic research in an office environment.
  • coordinate meetings, minor events and travel arrangements.
  • set personal goals.
  • function in a team and overall business environment.
  • demonstrate an understanding of employment relations.