Online Courses
If you’re looking for a learning option that’s flexible, practical and relevant, then Milpark Education’s online courses are your answer.
Our online short courses allow you to add relevant, practical business skills to your CV while letting you work at the same time. These courses provide complete flexibility as you choose your own time and place to participate in the course discussions and activities, while still enjoying dedicated access to your course lecturer and other students through a highly interactive virtual learning environment.
Online lecturers at Milpark Education are experts in their field, and will provide you with relevant up-to-date information, as well as superior support in order to assist you every step of the way.
Courses
Frequently Asked Questions
If you want to contribute to a discussion forum related to the learning resources of your online short course, you can post your contribution directly in the relevant discussion forum link.
If you need to contact your lecturer to ask about your marks, or to ask for academic assistance which will not be seen by other students on the course, you can email your lecturer from myCourses.
If you carry out the troubleshooting checks below, you will probably be able to solve your problem. If you do these checks but still can’t solve the problem, please contact us by email or call us on 086 999 0034.
Troubleshooting Checks
With any changes you make, please ensure you have permission to do so if necessary. Milpark Education will not be held liable for any issues that may arise after making a change.
| PROBLEM AREA | ADVICE |
|---|---|
| Internet Connection | Check that your Internet connection is working. Do this by launching a browser and typing in sites you wouldn't expect to be down, such as www.google.com, www.bbc.com/news, www.apple.com or www.microsoft.com. Note how quickly the page loads. These websites should load fast, particularly Google's. If they don't, then it might suggest there is a problem with the download speed of your Internet connection. Test it by using a broadband speed test tool such as www.speedtest.net. If you have low download speeds, then you should speak to your Internet service provider about ways to improve them. |
| Internet Usage and Broadband Speed | Check that no one else in the building you are in is downloading large files or streaming other media using the same Internet connection. This is a common cause of problems in places where a number of people share the same internet connection. For example, if you have a 4 Mbps (mega bit per second) bandwidth limit and one person is watching a streamed TV programme, you will probably only have somewhere in the region of 2.5 and 3 Mbps for others to use. If more than one person is streaming content, downloading content or using tools such as Skype, then your bandwidth will be further restricted. |
| Wireless or Wired | Are you connecting to a wireless connection to your router? If so, check that the problem does not lie with wireless connections by connecting your computer using an ethernet cable directly to the router. Wireless routers provide a number of channels that traffic can be carried on. If you are in an area where there is the potential for many routers to be active at the same time, there may well be over-utilisation of frequencies (equates to a channel) and signal conflicts. Also, some devices will be configured to use the same channels and so the wireless channel in use may be shared, or simply unavailable. If you are in doubt, please contact your Internet Service Provider for advice. |
| Other Browsers | It's worth checking that no other processes are taking place in other browsers or tabs of your current browser. The best thing to do is to close them. |
| Other Applications | It may sound obvious but it's certainly worth checking that no other applications are open on your computer that are either sending data to or receiving data from the internet. For example, listening to the radio over the internet or using Spotify will consume bandwidth. Playing music from your own computer won't affect bandwidth but may affect processor and/or RAM usage. Use Task Manager on Windows to see which applications are running. Try shutting down these applications to see if it helps. If it does, your computer may require increased RAM or have a low processor speed. Other memory-intensive programmes or processes that could cause problems are applications such as Photoshop or other graphic-intensive software and should be closed if you experience problems. |
| Anti-virus Software | Most people set antivirus software to run automatically at specific times of the day or week, often in the background. Double-check yours isn't running. Normally, you'll see some form of notification telling you it's taking place. Alternatively, in Windows you can right-click on the taskbar and click Task Manager. Click the Applications tab to see if your antivirus software is running. If it is, then you may want to wait until it has completed. |
| Corporate Students | Corporate students having trouble accessing myCourses from the company network should contact their IT department to ensure that the milpark.ac.za domain is not being blocked by the company firewall. |
Online short course certificates are issued by Milpark Education, and are posted to students by registered mail on successful completion of their online short course.
Students who owe the institution money will not receive any correspondence with regard to completion of their course; nor will they be issued a certificate until the account has been paid in full.
